Job Description
Position: Guest Services Agent
Responsibilities:
– Provide upscale guest service experiences to guests throughout their stay.
– Proactively engage with third-party vendors, including transportation, valet parking, and car rental companies.
– Recommend local tourist attractions, including dining, shopping, and sightseeing options.
– Monitor service standards and guest feedback using Medallia comments, and recommend both short- and long-term changes based on observations and daily reports.
– Utilize various computer systems within all Front Office departments for efficient operations.
Qualifications:
– At least 2 years of experience in a similar role within 5-star luxury hotels.
– Strong communication and customer service skills.
– One year of experience working within a luxury hotel or similar environment is considered an asset.
– Excellent interpersonal skills with a focus on cross-cultural sensitivity and guest service orientation.
– A guest-centric approach and understanding of the importance of individual preferences.
Benefits:
– Work Authorization.
– Competitive tax-free salary and service charge.
– End-of-service gratuity.
– Complimentary full board living accommodation in high-quality, well-resourced staff housing.
– Access to vibrant fitness facilities, including a gym and swimming pool.
– Free transportation to and from work.
– Medical and life insurance.
– Paid annual leave and home leave tickets.
– Opportunities for social and sporting events.
– Learning and Development Programs.
– Career opportunities and potential for international transfer.
Schedule:
– 6 days per week, totaling 48 working hours.