Room Technician

Job Description

Job Description: Room Technician

About the Function
This role is vital for maintaining and planning all hotel facilities, ensuring maximum availability and functionality for a seamless guest experience. As an Engineering Technician, you’ll oversee repair work, preventive maintenance, and reconstruction projects, as well as implement effective emergency recovery plans to minimize disruptions for guests.

What You Will Need to Succeed

Education:Minimum certification in Maintenance Engineering or a related technical field.
Experience:At least 1-2 years in a similar role within a 5-star hospitality environment.
Technical Skills:Strong understanding of preventive maintenance for hotel assets.

Responsibilities

Perform all tasks in the Engineering department according to established standards and procedures.
Proactively address issues to prevent guest complaints, and ensure prompt, effective service recovery when necessary.
Communicate clearly with team members, always prioritizing the guest experience.

Core Competencies

Customer First: Place guest satisfaction at the forefront of all tasks.
Drive for Results: Consistently work towards achieving maintenance and service goals.
Continuous Learning: Show a commitment to developing technical skills and knowledge.
Resilience: Stay composed and solution-focused under pressure.
Adaptability: Flexibility to respond to changing conditions and requirements.