Captain

Job Description

Job Description: Captain

About the Function
This role is dedicated to delivering exceptional dining experiences in a dynamic, guest-centered environment. As an F&B Service Ambassador, you will represent the brand throughout the guest journey, ensuring every visitor leaves as a delighted fan of the restaurant. Your mission is to provide flawless service, creating memorable moments from arrival to farewell.

What You Will Need to Succeed

Genuine Service Personality: A high EQ and commitment to excellent service.
Educational Requirements:High school diploma (minimum); a college degree in Hotel Management or a related field is preferred.
Experience:Minimum one year in a similar role within a 5-star hospitality environment.
Language Proficiency:Strong command of spoken and written English; knowledge of additional languages is an asset.

Responsibilities

Execute all F&B service tasks according to established standards and procedures.
Go the extra (s)mile to enhance the guest experience.
Take proactive steps to prevent complaints and provide effective service recovery when needed.
Engage in clear, guest-focused communication with fellow team members.

Core Competencies

Customer First: Always prioritize the guest’s satisfaction.
Drive for Results: Aim to exceed service expectations consistently.
Continuous Learning: Show eagerness to acquire new skills and adapt to new challenges.
Resilience: Stay positive and composed under pressure.
Adaptability: Flexibility to respond to changing needs and situations.